Shipping policy

Last updated: 22 July 2026

This policy explains how Solrenzo processes and delivers website orders. It should be read together with our Terms of Service and Return, Refund & Cancellation Policy.

1. Special-order fulfilment

Solrenzo currently operates primarily on a special-order basis and generally does not hold ready stock. Products are ordered from overseas suppliers after customer confirmation. Orders may be combined with other orders and shipped to Singapore as a consolidated consignment.

2. Availability and order confirmation

Website availability is not a guarantee of supplier stock. After receiving your order, we may verify availability, price, configuration and estimated lead time with the supplier. If a product is unavailable, discontinued or subject to a material supplier change, we will contact you to discuss an alternative, continued waiting or cancellation of the affected product for a refund.

3. Estimated lead times

Unless a different estimate is stated on the product page or order confirmation, imported orders typically require approximately 10–14 working days from supplier confirmation. This is an estimate, not a guaranteed delivery date.

Actual timing may be affected by supplier stock, production, order consolidation, export processing, international transport, customs or security checks, public holidays, carrier capacity, weather, port disruption and other circumstances beyond our reasonable control. We will provide updates where a material delay becomes known.

4. Delivery area and charges

Website delivery options and charges shown at checkout apply to the address and service selected. Additional charges or special arrangements may apply to restricted-access locations, offshore islands, Sentosa, Jurong Island, airports, ports, military or secured premises, construction sites, upper floors without suitable lift access, or locations requiring permits, security clearance or special handling.

If checkout does not calculate an appropriate charge, we may contact you before fulfilment. No additional charge will be imposed without your agreement; if no agreement can be reached, we may cancel and refund the affected order.

5. Delivery arrangements

We or our delivery partner may contact you to arrange a delivery date or time window. Delivery time windows are estimates. You must provide a complete and accurate address, accessible delivery point, working telephone number and any relevant access instructions.

An adult or authorised representative should be available to receive and inspect the shipment. A signature, photograph, one-time code, building acknowledgement or carrier delivery record may be used as proof of delivery.

6. Failed or delayed delivery

Redelivery, waiting, storage, permit or other reasonable charges may apply where delivery cannot be completed because the recipient is unavailable, the address or contact information is incorrect, access is restricted, required approvals are absent, or the customer requests a change after dispatch.

We are not responsible for delay caused by circumstances beyond our reasonable control, but this does not affect rights that cannot lawfully be excluded. If delay becomes substantial, contact us and we will review the available options.

7. Inspection on delivery

Before signing or acknowledging receipt, check the number and apparent condition of the cartons. Record visible damage or shortage on the delivery record where possible. Inspect the product fully before installation and notify us of visible transit damage, shortage or incorrect supply within 48 hours in accordance with our Return, Refund & Cancellation Policy.

8. Risk, title and unattended delivery

Risk passes to you when the products are delivered to you or your authorised recipient, except to the extent otherwise required by law. Ownership passes when we have received full payment for the products.

If you ask us or the carrier to leave goods unattended, at a reception, outside premises or with a third party, delivery at that location is at your risk once completed, except where loss or damage results from our failure to exercise reasonable care or where liability cannot be excluded by law.

9. Partial deliveries

We may deliver an order in parts where products arrive separately or where this is reasonably necessary. We will not impose an additional delivery charge for a split initiated solely by us unless agreed with you.

10. Contact

For delivery enquiries, contact sales@solrenzo.com or +65 8968 8669 and quote your order number.