Privacy policy

Last updated: 22 July 2026

This Privacy Policy explains how Solrenzo Pte. Ltd. (UEN 202615045R), trading as Solrenzo, collects, uses, discloses and protects personal data when you visit https://www.solrenzo.com, communicate with us or purchase from us. We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable requirements.

1. Personal data we collect

Depending on how you interact with us, we may collect:

·         identity and contact data, such as name, billing and delivery address, email address and telephone number;

·         account and authentication data;

·         order, quotation, payment and transaction information;

·         delivery instructions, correspondence, support requests, returns and warranty evidence;

·         technical and usage data, such as device, browser, IP address, cookie identifiers and website interactions;

·         marketing preferences and responses; and

·         business contact information for trade or project enquiries.

Payment card details are generally processed by payment providers and may not be stored directly by us. Do not provide identification numbers or other sensitive information unless we specifically request it for a lawful and necessary purpose.

2. How we collect personal data

We collect data directly from you, automatically through the website and cookies, and from service providers or business partners involved in payments, delivery, fraud prevention, analytics, marketing, customer service or order fulfilment.

3. Purposes of collection, use and disclosure

We may process personal data to:

·         provide quotations, process orders and payments, procure products and arrange delivery;

·         create and manage accounts and customer records;

·         communicate about orders, availability, delays, support, returns and warranty claims;

·         verify transactions, prevent fraud and maintain website security;

·         improve our website, products, service and customer experience;

·         send marketing communications where permitted and manage your preferences;

·         comply with accounting, tax, legal, regulatory and dispute-resolution obligations;

·         establish, exercise or defend legal claims; and

·         carry out business administration, audits, restructuring or a sale of business, subject to appropriate safeguards.

4. Consent and other permitted processing

Where consent is required, we will notify you of the relevant purposes. By providing personal data or using a feature after receiving notice, you consent to the stated processing. We may also collect, use or disclose personal data without consent where the PDPA or another law permits or requires it.

You may withdraw consent by contacting us. Withdrawal does not affect earlier lawful processing and may prevent us from providing services that require the data, such as fulfilling an outstanding order.

5. Disclosure and service providers

We may disclose relevant personal data to Shopify and website providers; payment processors and banks; overseas suppliers and manufacturers; warehouses, freight forwarders, customs agents and delivery providers; IT, cloud, security, analytics, marketing and professional advisers; insurers; regulators, courts or law-enforcement bodies; and a purchaser or successor in a genuine corporate transaction.

We disclose only data reasonably needed for the relevant purpose and require appropriate handling where practicable.

6. Overseas transfers

Some recipients or systems may be located outside Singapore, including Shopify, technology providers, suppliers and manufacturers. Where the PDPA applies, we take reasonable steps to ensure transferred personal data receives a standard of protection comparable to that under the PDPA, subject to lawful exceptions.

7. Cookies and similar technologies

We and our service providers may use necessary, functional, analytics and advertising cookies or similar technologies. Necessary cookies support functions such as checkout and security. Other cookies help remember preferences, understand site use or measure marketing. You can manage available choices through our cookie banner or browser settings, although disabling necessary cookies may affect website operation. See our Cookie Notice for more information.

8. Marketing

Where permitted, we may send news, product updates or promotions. You may opt out using the unsubscribe link or by contacting us. We may still send non-marketing communications relating to transactions, service or safety.

9. Protection and retention

We use reasonable administrative, technical and physical safeguards to protect personal data. No internet or storage method is completely secure. We retain personal data only for as long as reasonably needed for the purposes described, legal or business requirements, warranty support and dispute handling, after which it will be securely deleted or anonymised where appropriate.

10. Accuracy, access and correction

Please keep your information accurate. Subject to the PDPA and permitted exceptions, you may request access to personal data we hold about you, information about how it was used or disclosed, or correction of an error. We may verify identity, request details and charge a reasonable fee where permitted, which we will notify in advance.

11. Children

Our website is not directed at children. If you are under the legal age to contract, use the website only with a parent or guardian. Contact us if you believe a child has provided personal data without appropriate authorisation.

12. Third-party websites

Links to third-party websites are provided for convenience. Their privacy practices are governed by their own notices, and we encourage you to review them.

13. Data incidents

If a personal-data breach occurs, we will assess and address it and make notifications where required by the PDPA.

14. Contact and Data Protection Officer

Questions, requests or complaints about personal data may be sent to our Data Protection Officer at sales@solrenzo.com, with the subject ‘Data Protection Request’, or by telephone at +65 8968 8669.

Solrenzo Pte. Ltd. (UEN 202615045R)
Registered address: 48 Toh Guan Road East #05-129, Singapore 608586

15. Updates

We may update this Privacy Policy to reflect operational, technological or legal changes. The revised version will be posted with a new last-updated date.

 

16. Cookie notice

16.1 What cookies are

Cookies are small data files stored on or accessed from your device when you visit a website. Similar technologies may include pixels, tags, local storage and software development kits.

16.2 Types of cookies we may use

·         Strictly necessary cookies for security, network management, shopping cart, checkout, account and consent functions;

·         functional cookies that remember choices and improve usability;

·         analytics cookies that help us understand website traffic and performance; and

·         advertising or social-media cookies that measure campaigns or support personalised advertising where enabled.

16.3 Shopify and third parties

Because our store is hosted on Shopify, Shopify and connected applications may place or read cookies to operate checkout, prevent fraud, provide analytics and support store functions. Payment, analytics, advertising and social-media providers may also use their own technologies under their policies.

16.4 Your choices

Where a cookie-consent tool is available, you can accept, reject or adjust non-essential cookies. You can also use browser controls to delete or block cookies. Blocking necessary cookies may prevent parts of the store from working correctly. Your choices may need to be set again if you clear cookies or use a different browser or device.

16.5 Updates and contact

We may update this notice when our technology or providers change. Questions may be sent to sales@solrenzo.com.